Returns & Exchanges

At Prequel, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer hassle-free returns and exchanges within 30 days of delivery for all items in original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is unused.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or exchange within 5 to 7 business days to your original payment method.