Frequently Asked Questions
Everything you need to know about shopping with Prequel.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, a second email containing your tracking number will be sent so you can monitor its progress.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, Prequel ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to make changes or cancel your request.
Are your products covered by a warranty?
Most of our electronic and durable goods come with a standard 12-month manufacturer's warranty against defects. Please check individual product pages for specific coverage details.